Agentic AI and building connections with customers in the moments that matter

eBay Jumps on 'Agentic AI' Trend to Personalize Shopping

Can Gen-AI shopping agents improve the shortcomings of algorithm-based search engines? If the answer is yes, an improved shopping experience could give eBay sellers who are frustrated with the current state of Search reason to celebrate. But as sellers have learned, execution is everything – and change can be very, very disruptive. The expansion to […]

Agentic AI and building connections with customers in the moments that matter

We are social beings and, as such, our connections are important to us. Moreover, our connections to other people get stronger when they show up in […] The post Agentic AI and building connections with customers in the moments that matter first appeared on Adrian Swinscoe.