AI on the rise at Swiss retail banks

Many Swiss retail banks still use artificial intelligence internally, for example to formulate e-mails or to process data. However, according to a HSLU investigation, this could only be the beginning of the AI journey.

Despite initial hesitancy, more and more Swiss retail banks are turning to artificial intelligence to optimize their processes and offer new services. A recent survey by the Lucerne University of Applied Sciences and Arts shows that while the use of AI is still in its infancy, its potential has been recognized, for example, in the areas of data analysis and risk management. Researchers at the Lucerne University of Applied Sciences and Arts (HSLU…

AI on the rise at Swiss retail banks

8.05.2025 - Despite initial reticence, more and more Swiss retail banks are turning to artificial intelligence to optimize their processes and offer new services. A recent survey by Lucerne University of Applied Sciences and Arts shows that although the use of AI is still in its infancy, the potential has been recognized, for example in the areas of data analysis and risk management.