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AI tool put to test sifting public views on botox and fillers

  • In 2025, the Scottish Government employed the AI tool Consult to evaluate more than 2,000 public submissions related to proposed rules governing non-surgical cosmetic treatments.
  • Consult, an AI application developed by the UK government within the Humphrey collection of tools, was implemented to accelerate the evaluation of public input and reduce both the time and expense involved in processing feedback.
  • The AI tool sorted responses into key themes across six qualitative questions while experts manually reviewed all responses to ensure accuracy.
  • Consult produced results nearly identical to human analysis, with differences having negligible impact, and is expected to save up to £20 million annually in staffing costs.
  • Following this successful trial, the UK government plans to roll out Consult widely to improve efficiency, cut costs, and support the delivery of its Plan for Change.
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BBC News broke the news in United Kingdom on Tuesday, May 13, 2025.
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