US EditionBritish Airways boss says ‘game-changing’ AI has helped cut delays
- British Airways recorded an 86% on-time departure rate in the first quarter of 2025, marking its best punctuality performance to date at Heathrow Airport.
- This improvement followed the airline's £100 million investment in operational resilience, focusing on technology, tools, and adding 600 new operational roles at Heathrow.
- The airline attributed its improved decision-making speed and quality, along with the development of digital solutions that help minimize delays and missed connections, to advanced technologies including data-driven analysis, predictive tools, and automated processes.
- One system reassigns aircraft stands in real time based on passenger connections, reportedly saving 160,000 minutes of delay, while another reroutes planes to avoid bad weather, preventing 243,000 delay minutes.
- British Airways chief Sean Doyle emphasized the importance of improving operational performance despite external disruptions, and said further technology tools will be introduced in coming months to enhance customer experience.
13 Articles
13 Articles
The Sun
The Irish SunAI is being used by British Airways planes to avoid bad weather & flight delays
BRITISH Airways’ £7billion investment in AI has led to the airline’s flight punctuality soaring to record levels – with 86 per cent of jets now taking off on time. The impressive first quarter 2025 figures compared to a punctuality record of just 46 per cent in 2008 thanks to new cutting edge technology first revealed in The Sun. GettyIn total, 86 per cent of British Airways jets now taking off on time[/caption] BA services hit more than 90 per …
The Independent
perspectivemedia.comBritish Airways says it has slashed delays by using AI
The airline said two-thirds of its departures from Heathrow airport left ahead of schedule in April.
British Airways used AI to cut flight delays, but long waits still outpace pre-pandemic levels
British Airways is a 51-year-old airline, but tech-related teething troubles have long loomed over it, causing flight delays and other disruptions. Now, the London-based airline says it has found a way to address these issues thanks to a ‘game-changing’ new AI, allowing for a record number of flights to depart on time. “Whilst disruption to our flights is often outside of our control, our focus has been on improving the factors we can directly…
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