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Customer AI engagement grows, but trust issues remain

Summary by Chain Store Age
Consumers are noticing AI-based shopping tools and starting to use them, but that doesn’t mean they are fully comfortable with the technology.
DisclaimerThis story is only covered by news sources that have yet to be evaluated by the independent media monitoring agencies we use to assess the quality and reliability of news outlets on our platform. Learn more here.

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Chain Store AgeChain Store Age

Customer AI engagement grows, but trust issues remain

Consumers are noticing AI-based shopping tools and starting to use them, but that doesn’t mean they are fully comfortable with the technology.

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Chain Store Age broke the news in on Friday, May 16, 2025.
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