Fintechs here to stay, but banking’s brave new world will need a human face, or voice, says Bank of Ireland head of retail

Fintechs here to stay, but banking’s brave new world will need a human face, or voice, says Bank of Ireland head of retail

Susan Russell knows Bank of Ireland has a job on its hands to keep up with the pace of innovation that’s a given among the bank’s rivals who are emerging in the increasingly globalised financial technology (fintech) space.