US EditionFirms report major investments in client experience tech, cybersecurity
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A Look at Why CRM Adoption in Law Firms Is No Longer Optional
Client expectations are changing, and law firms must keep up. Spreadsheets and simple contact lists no longer meet the needs of modern clients. Customer relationship management (CRM) software has become an essential tool for firms today. Without CRM platforms, firms can fall behind in the market and risk seeing their competitors get more success than them. To maintain a competitive edge, automating client communication and monitoring progress i…
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