Fix your processes before thinking about AI

Fix your processes before thinking about AI

Every week, I hear from businesses excited to implement AI, automation, or some other cutting-edge technology, and the first question I always ask is: Have you taken a good, honest look at your processes first? More often than not, the answer is… not really. Here’s the thing: AI doesn’t magically fix broken processes — it just amplifies what’s already there. If things are messy behind the scenes, AI is going to accelerate the chaos, not clean it…