Spanish government seeks to ban spam calls
- The Spanish government intends to prohibit unsolicited sales calls by requiring telecom providers to block calls from businesses that lack a designated digital code.
- This initiative follows concerns over high spam call rates, with Spain having the second-highest percentage in Europe according to a 2023 study by Hiya.
- The government also plans to invalidate contracts made through unsolicited calls and mandates that businesses obtain fresh approval from consumers for marketing calls every two years.
- Consumer rights minister Pablo Bustinduy said the measures will be added to a consumer rights bill debated soon, intending to protect “the well-being and privacy of consumers.”
- These policies seek to discourage unwanted calls and stop companies from engaging in practices that cause significant bother to citizens.
11 Articles
11 Articles
Consumer announces an amendment to the customer service law to prevent spam calls
Bustinduy has explained that the Ministry has also introduced another amendment to declare null and void the contracts that are signed through non-consensual callsGreen light in the Council of Ministers to the customer service law that limits to three minutes the telephone wait The Minister of Social Rights, Consumption and Agenda 2030, Pablo Bustinduy, has announced tonight a regulatory change in the Law on Customer Care Services (SAC) to preve…
Government Finalizes Legal Changes to Prevent Commercial Calls
One of the main objectives of the government in this legislature has been to stop commercial phone calls. They have addressed it since the Telecommunications Law and from the Ministry for the Ecological Transition. Now they go one step further – as far as possible – and since Consumption , a portfolio led by P ablo Bustinduy , they want to add two new scenarios to limit this type of calls. Specifically, the Executive is going to introduce two am…
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