Health system uses AI to communicate with patients: How it works, what consumers think

First, call centers replaced many doctor receptionists. Now, AI is coming

By Darius Tahir | KFF Health News At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly patients who are alone and experiencing a medical emergency. “That’s not part of the job of our employees or our tech supports,” said Ruth Elio, an occupational nurse who supervised the center’s workers when she spoke wit…

Health system uses AI to communicate with patients: How it works, what consumers think

A Susquehanna Valley health system is using artificial intelligence to reach out to patients. News 8 on Your Side looked into how the system works and where your information goes.