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Insurers launch cover for losses caused by AI chatbot errors

  • Lloyd's of London and the startup Armilla launched an AI liability insurance product on May 11 to cover losses from AI chatbot errors.
  • The launch responds to increasing AI deployment risks, including costly hallucinations where chatbots produce confident but false information.
  • The policies cover legal claims when lawsuits arise from harm caused by AI underperformance, with examples including Air Canada and Virgin Money chatbot incidents.
  • Armilla's CEO, Karthik Ramakrishnan, explained coverage depends on significant AI performance drops, such as accuracy falling from 95% to 85%, with Chaucer and Lockton helping underwrite and distribute policies.
  • This product marks an initial step towards formalizing AI liability risk management amid evolving regulations and may encourage broader AI adoption despite remaining pricing and coverage challenges.
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Financial Times broke the news in London, United Kingdom on Sunday, May 11, 2025.
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