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M&S says customers' personal data taken by hackers

  • Marks & Spencer confirmed a cyberattack on April 22, resulting in hackers stealing some customer personal data.
  • The incident arose from a sophisticated attack that forced M&S to take systems offline, with reports linking a ransomware group called Scattered Spider.
  • The stolen data potentially includes names, birthdates, contact details, addresses, household information, emails, and order history, but no payment or passwords were accessed.
  • M&S Chief Executive Stuart Machin assured customers that no immediate response is required on their part, and they will be asked to reset their passwords the next time they log into their accounts.
  • The attack caused operational disruptions, halted online orders since April 25, slashed M&S's share price by over 14%, and intensified cybersecurity concerns among major UK retailers.
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Cybersecurity Dive broke the news in on Tuesday, May 13, 2025.
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