US EditionAirline Complaints Have Reached Record Highs, New Report Says | What to Know Before Summer Travel
- According to an analysis by a consumer advocacy organization, U.S. Airlines were the subject of 66,675 complaints in 2024, setting a new record for the fourth time within five years.
- This increase followed a near 9% rise in complaints from 2023 amid growing delays, cancellations, and mishandled luggage problems in the airline industry.
- In 2024, out of approximately 7.5 million flights planned by the leading 10 airlines and their partners, close to 1.7 million experienced delays or cancellations. Additionally, about 2.7 million checked bags—including nearly 11,000 wheelchairs or scooters—were mishandled, which may involve loss, damage, or missing items.
- Frontier Airlines held the worst complaint ratio with 23.3 per 100,000 passengers, while Southwest had the lowest at 1.5, and domestic tarmac delays reached 437—the highest since the 2010 Tarmac Delay Rule.
- Teresa Murray, PIRG’s consumer watchdog director, warned that airline issues likely will persist in 2025, urging passengers to avoid problem airports and noting that travelers now understand their rights and are more willing to complain.
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Flyers fed up with U.S. airlines, complaints soar to new heights
Flyers fed up with U.S. airlines, complaints soar to new heights kcpnews2 Sat, 05/17/2025 - 05:00 Image (Arizona News Connection) Click play to listen to this article. Audio file New data show Arizona's two largest airports have fared well for on-time departures and arrivals but the same cannot be said about U.S. airlines in general.Air travelers filed about 67,000 complaints last year, up 9 percent from 2023, according to a new report from t…
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