SaaS Litigation: How a RACI Matrix Can Protect the Software Publisher

In the context of a dispute between a software publisher selling a SaaS payroll management solution and a client, the Paris Court of Appeal analyzed the publisher's support offer and the liability matrix attached as an appendix (RACI) to conclude that the latter had not failed to fulfill its contractual obligations. Are the tasks and responsibilities of a software publisher unlimited? By a judgment of the Paris Court of Appeal, Pole 5, Chamber 1…