US EditionTelco complaints data reflects increased financial hardships and service issues
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Telco complaints data reflects increased financial hardships and service issues
A “concerning upward trend” in complaints regarding financial hardship caused to SMEs due to telco services has been noted by the Telecommunications Industry Ombudsman’s (TIO) latest complaints data report. TIO data for FY25 Q3 shows that the overall telco complaint volume remained steady with 15,385 received from January to March 2025, reflecting a slight increase of 0.6 per cent compared with the previous quarter (October-December 2024). Mobil…
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