US EditionThailand orders more compensation for delayed, cancelled flights
- Thailand's Civil Aviation Authority has introduced new compensation rules effective May 20, 2025, for passengers facing delays and cancellations at airports.
- These regulations respond to unannounced flight disruptions, aiming to improve passenger support during unexpected delays or cancellations without prior notice.
- Passengers must receive tiered benefits including free meals and communication for delays over two hours, cash or voucher compensation for delays over five hours, and accommodation plus higher compensation for delays over ten hours.
- Cash compensation ranges from 1,200 baht for domestic delays over five hours to 4,500 baht for longer international delays, with alternatives including travel vouchers, frequent flyer miles, or refunds allowed.
- The policy also mandates passenger care during tarmac delays exceeding three hours, such as ventilation and medical access, and permits disembarkation if delays continue without imminent takeoff, enhancing traveller rights and comfort.
13 Articles
13 Articles
Thailand to Enforce New Air Passenger Protection Rules
Thailand will introduce new regulations on 20 May to strengthen protections for airline passengers affected by flight delays or cancellations, particularly for international travel. The Civil Aviation Authority of Thailand (CAAT) will implement the updated rules, which aim to safeguard passenger rights, especially for those who experience disruptions after arriving at the airport. The measures […]
Thailand Increases Passenger Rights with New Flight Delay and Cancellation Protections - The Phuket Express
The Phuket Express =-=-=-=-=-=-=-=- Bangkok, May 12th, 2025 – The Civil Aviation Authority of Thailand (CAAT) has unveiled new passenger protection regulations under Civil Aviation Board Notification No. 101, set to take effect on May 20, 2025. Approved by the Civil Aviation Board, chaired by Deputy Prime Minister and Minister of Transport Suriya Jungrungreangkit, these measures aim to enhance […] Thailand Increases Passenger Rights with New Fli…
Thailand tightens air passenger protections with new compensation rules for delays and cancellations, effective May 20
New rules starting May 20 require airlines in Thailand to compensate passengers up to 4,500 baht for extreme delays on international flights. PATTAYA, Thailand – Thailand’s Civil Aviation Board has issued a new regulation—effective May 20, 2025—strengthening passenger rights for both domestic and international flights, particularly in cases of flight delays and cancellations. Under the new rules, airlines must provide increasing levels of assist…
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