US EditionThousands to get payouts over forced meter fitting
- Thousands of energy customers will receive compensation payments and debt write-offs over forced prepayment meter installations occurring mainly from 2022 to 2023 in the UK.
- This followed a scandal where suppliers, including British Gas, remotely switched smart meters to prepay mode or forcibly installed prepayment meters without customer consent during rising energy bills.
- Ofgem conducted a detailed review covering tens of thousands of cases and found suppliers fell short of standards, leading to a nearly £74 million package involving compensation of £5.6 million and £13 million debt write-offs by eight suppliers.
- Compensation ranges from £40 to £1,000 depending on the severity of treatment, with Ofgem’s Tim Jarvis saying the priority is to correct wrongs and avoid repeated bad practice.
- The payments and stricter new codes aim to restore trust, with officials urging quick action to support vulnerable customers and avoid repeating forced installations.
43 Articles
43 Articles
Thousands to get payout over forced prepayment energy meters - who can claim
Thousands of energy customers who had prepayment energy meters forced fitted will get compensation or have their debts written off, Ofgem has said.The regulator said eight companies will give payouts and support after a review into consumers struggling with energy bills who were forced to have pay-as-you-go meters installed.Scottish Power, EDF, E.ON, Utility Warehouse, Good Energy, TruEnergy, Octopus and Ecotricity have all agreed to the scheme.…
Thousands to Receive Compensation Over Force-Fitting of Prepaid Energy Meters
Thousands of energy customers who had prepayment energy meters (PPMs) force-fitted are to receive compensation or have their debts written off, Ofgem has said. The regulator announced that eight companies will hand out compensation and support after a review into consumers struggling with energy bills who were forced to have pay-as-you-go meters installed. Scottish Power, EDF, E.ON, Utility Warehouse, Good Energy, TruEnergy, and Ecotricity have …
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