US EditionTwilio Announces Multi-Year Partnership With Microsoft
- On May 15, 2025, during the SIGNAL event in India, Twilio revealed it had entered into a long-term collaboration with Microsoft to advance the use of conversational AI in customer engagement.
- The partnership responds to challenges businesses face in scaling conversational AI due to legacy systems, incomplete data, and weak infrastructure.
- Twilio will integrate its customer engagement platform with Microsoft's Azure AI Foundry to develop scalable, AI-driven conversational solutions combining communications and data strengths.
- Inbal Shani emphasized that each engagement between companies and their clients presents a chance to strengthen trust and loyalty, and artificial intelligence has significantly enhanced the quality of these engagements.
- The partnership is designed to speed up the use of conversational AI among Twilio’s developer community, which numbers over 10 million, as well as a large base of Microsoft’s managed customers, aiming to improve customer interactions on a broad scale.
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11 Articles
Twilio Partners With Microsoft To Advance Conversational AI
Twilio, the leading customer engagement platform, announced a multi-year strategic partnership with Microsoft on Thursday to accelerate the adoption of conversational AI solutions across businesses worldwide. The collaboration, revealed at the Twilio SIGNAL conference, promises to empower more than 10 million Twilio developers alongside thousands of Microsoft-managed customers to build the future of AI-driven customer interactions. Conversation…
Twilio & Microsoft form partnership to advance conversational AI tools
Twilio, the customer engagement platform, has announced a multi-year strategic partnership with Microsoft aimed at accelerating the adoption of conversational AI solutions for customer engagement. The announcement was made at Twilio SIGNAL, the company’s annual developer conference. The collaboration seeks to provide Twilio developers and Microsoft-managed customers with tools to build conversational AI applications. The company's expereince in …
Twilio Announces Multi-Year Strategic Partnership with Microsoft to Accelerate Conversational AI Initiatives - Business News Week
INDIA, May 15, 2025 — Twilio , the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced at Twilio SIGNAL a multi-year strategic partnership with Microsoft to accelerate adoption of conversational AI solutions for customer engagement. The collaboration unlocks potential for more than 10 million Twilio developers and thousands of […] The post Twilio Announces Multi-Year Strategic …
Twilio Unveils Next-Generation Customer Engagement Platform Built for an AI and Data-Powered World at SIGNAL 2025
Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, kicked off its user conference, SIGNAL, with a preview of its next generation platform – optimized for seamless customer engagement in an AI- and data-powered world. The company also announced enhanced Customer Data Platform (CDP) capabilities and significant Communications Platform as a Service (CPaaS) updates, inclu…
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