Published 4 days ago • loading... • Updated 16 hours ago

VPN Provider Didn't Know Its Customers Had Lifetime Subscriptions and Canceled Them

On April 28, 2025, VPNSecure's new owner InfiniteQuant Ltd canceled all lifetime subscription plans, angering many users worldwide.
The cancellation followed InfiniteQuant's May 2023 acquisition of VPNSecure assets without liabilities, during which they were unaware of undisclosed lifetime deals sold between 2015 and 2017.
InfiniteQuant kept lifetime deals running for two years at a loss, but deactivated dormant accounts first, then all lifetime subscriptions due to high costs and resource strain.
VPNSecure CEO Romain Brabant acknowledged that, in retrospect, it might have been best to avoid pursuing this 'opportunity' due to the burden of unsustainable legacy commitments and the lack of external funding.
The cancellations triggered widespread backlash with over 84% one-star Trustpilot reviews and customer complaints about poor notice, while VPNSecure now offers discounted plans but no refunds.

Insights by Ground AI

Does this summary seem wrong?

11 Articles

All

Left

Center

Right

cnet

Center

VPN Provider Didn't Know Its Customers Had Lifetime Subscriptions and Canceled Them

The new owner of VPNSecure says it didn't know about the lifetime deals when it bought the VPN provider two years ago.

2 days ago·New York, United States

Read Full Article

Ars Technica

Reposted by

technewstube.com

Center

VPNSecure owner says it had to cancel unsustainable lifetime subscriptions

CEO of parent company says “maybe” it should have abandoned VPN business.

2 days ago·United States

Read Full Article

Tom's Guide

Center

'What a bunch of thieves' – VPNSecure users react as their lifetime subscriptions are axed

VPNSecure's lifetime subscribers are outraged as the company cancels all lifetime plans. VPNSecure is facing an uphill battle to restore its reputation. So why is this all happening?

3 days ago

Read Full Article